FAQS

We agree a detailed support plan with our clients which details exactly what you have instructed us to do, so that we and you know what is expected. This is the work list that our care workers refer to.

Care plans can change as your needs change and we carry out regular reviews to ensure that the care we are providing is appropriate.

Please visit our services page for more details of all the care services we can provide for you.

Once we have established exactly what you want on each visit, we will work to that plan. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with the care supervisor.

But there are some tasks that we are not able to do, such as give injections or change sterile dressings. Also, we can not carry out tasks which are likely to cause risk to either you or to 1 Homecare care staff.

This depends on how many care visits you have each week. Quite often our clients do have the same care worker for each visit, but if you have lots of visits during a week, you may need several different care workers.

Also there may be times when your care worker may be away on holiday. Rest assured that we try to keep the number of different care workers you see to a minimum.

From time to time, people’s care needs can change so we know that care may need reviewing as a result.

We carry out reviews regularly, but meanwhile, if you would like to make a change please do not hesitate to contact us.

1 Homecare provides a range of different care packages for our clients, depending on their individual needs. You may need only one visit per week, or several each day. We can cater for all of these.

Just contact us to find out what we can do for you.

Many of 1 Homecare’s staff are trained to NVQ level 2 or above. All our staff undertake regular training, both in-house and by external providers. This ensures that their qualifications are to date and helps us maintain our high standards.

We take client safety very seriously. All 1 Homecare staff undergo a rigorous vetting procedure before they start working with us. Care staff will always be wearing Homecare-branded uniform and carry a personalised identification card which shows their name, photograph. You can ask to see this.

The time the care worker spends with you and the tasks they carry out are led by your care plan. After every visit the care worker will write the details of activities undertaken during the visit in the care record (which is left in your house). You will be asked to record your satisfaction by signing the care worker’s timesheet, which is returned to the relevant registered 1 Homecare office each week for checking.

Each of our clients receives a detailed support plan which sets out the care to be delivered. Some people are entitled to help with the cost of their care from their local social services; others pay for themselves, or have help from a family member.

If your care is provided by social services, we will send them a bill once a fortnight.

If you or a family member are paying, you can arrange a standing order for automatic payment or bank transfer, just contact us and we will help you with this.

Our offices are normally open from 9am to 5pm Monday to Friday. We also operate an out-of-hours emergency service which is staffed when the office is closed. This number will be provided to you at an appropriate time.

Contact us and make an appointment for us to visit you for a chat about how 1 Homecare can help you.

The initial assessment is free of charge, but all other visits will be charged at our normal rate.